Klarna FAQ


We wanted to give our customers the option to buy your goods now and pay later with Klarna. Klarna is an online payment solution that is trusted by millions worldwide. You simply purchase through our website by selecting pay with KLARNA when you checkout and don’t have to pay anything until later. You get to enjoy your purchase without having to wait, you can pay interest fee over time, either in three instalments, or 30 days later in full. 

If we haven’t managed to answer your Klarna questions here, please send us an email to hello@cotswoldcountryliving.co.uk and we will get back to you as soon as we can. 

I haven’t heard of Klarna before, who are they?

Klarna is a Swedish payment provider, their aim is to make it easier for people to buy things online. They want to make buying things simple and easy for the customer. Over 85 million consumers worldwide have used and trusted Klarna to provide a payment solution and over 200,000 stores use Klarna worldwide. 

Can I use Klarna to make a purchase on your website?

We have two different options when checking out with Klarna. To use buy now and pay in 30 days or Pay later in 3 interest free instalments you must be at least 18 years of age. Although both of these options do depend on your personal finances, Klarna or Cotswold Country Living does not perform a credit check- this means that if you apply for this option when you checkout, regardless of eligibility, your credit rating will not be affected. Klarna will run non recorded enquiries that are not visible to anyone else. 

How can I increase the chance of being accepted by Klarna?

Ensure that when you checkout you enter your correct billing address and name. Any spelling errors or differences could stop your payment being authorised with Klarna. If you have been accepted by Klarna before for previous purchases it does not mean that you will automatically be accepted again, likewise if you have been denied on a previous occasion, it does not mean that you will be denied for all future orders. 

What happens if I am not accepted by Klarna on your website?

Klarna is dependant upon various factors and it is not always universally available. There is still the option to checkout with PayPal or credit card on our website. 

I have been accepted and paid with Klarna, what happens now?

Klarna will send all information that you need to the email address you have given when you checkout. This includes how much you need to pay, when you need to pay it by and reminders.  It is important that you provide Klarna with your correct information so that they can send you any important information.

Can I pay before the due date?

As soon as Klarna email you once you have made your purchase you can pay. Klarna will provide you with the information you need in your email. 

How do returns work with Klarna?

As soon as we have received your return, Klarna will update automatically. For both a full or partial return, Klarna will reflect this. For example, if you have returned the whole product you will owe Klarna £0.00 (except for postage costs). If you have returned just part of your order, Klarna will send you a new statement with the reduced balance.