If your items received from Cotswold Country Living were not suitable or you are not happy with your purchase, then please return the items for a refund or exchange. The items returned will only be accepted for refund or an exchange if the items are returned in a perfect unused condition, in the original packaging. Please return within 5 working days for an exchange or full refund of the purchase price, excluding postage cost. Parcels are returned at your own cost and we strongly recommend that you obtain a proof of posting. Items lost in transit will not be treated as returned.
When returning your items please ensure the parcel is packaged carefully and items are well protected, ensuring that the goods will not be damaged in transit, otherwise we may not be able to refund or exchange your items. Please make a note of the reason for returning the parcel and if you require a refund or exchange as well please supply contact details in case we have a query. Cotswold Country Living cannot accept liability for goods lost or damaged in transit.
Please clearly label and send all returns back to: Cotswold Country Living, 10 Painters Field, Quenington, Cirencester GL7 5DL.
Return for exchange
If the product you require is still available we will exchange it for you. If the new item you require costs less than the one you have returned we will refund you the difference. If it costs more than the one you have returned we will need to take an additional payment from you before we can send you the item. All delivery charges will be applied as normal.
Return for refund
Refunds will be processed within 7-10 working days of receiving the returned goods. Please remember that it can take 5-10 days after we have processed a refund payment for it to appear on your credit card or bank statement.